Bank transfer

Offer bank transfer so guests can send money directly to your bank account. Kipdown shows your details and their booking reference, holds their dates for a limited time and confirms the booking when you record the amount due.

Switch on bank transfer

1. In the menu, open Settings → Payments.
2. Under When guests pay, switch on Also accept bank transfer.
3. Fill in Your bank details with the account name, sort code, account number and any instructions guests need. Guests see these words as you write them.
4. Set They have … days to pay. You can allow 1 to 30 days.
5. Wait for the saving status at the top of Settings to finish.

The amount due follows your deposit or full-payment choice. With a deposit, the transfer requested when booking is the deposit, rather than the whole booking price.

How long dates are held

Bank transfer is offered when arrival is further away than the number of days you allow to pay. With three days to pay, it is not offered for an arrival three days away or sooner.

The hold starts when the booking is made. Three days means 72 hours, rather than the end of the third calendar day. The booking shows the exact deadline. The guest receives the bank details, amount and reference, and a reminder during the day before the hold expires. If you do not record enough money by the deadline, the dates are released and the guest is told.

When the money arrives

1. Check your bank account for the payment and match the booking reference.
2. In Bookings, open the booking. The notice says Waiting for … by bank transfer, with the reference and deadline.
3. If the full amount requested has arrived, press Mark as paid. This records the amount due now as a bank transfer, confirms the booking and sends the guest their confirmation.

Caution

Kipdown does not check your bank account. Only press Mark as paid after checking that the money has arrived. The button records the whole amount due now; it does not ask you to enter an amount.

If a different amount arrived, record the money you received, choosing Bank transfer under How. A part payment is recorded, but the booking waits until the amount due now is covered.

If the money has not arrived

Press Give them 2 more days on the booking to extend the hold. Do this before the deadline if the guest needs more time. An extension cannot hold dates past 9am on arrival day, in your business’s time zone.

If the dates have already been released, recording money you received can only confirm the booking if there is still room. Read any problem shown and contact the guest if the dates have gone. Do not assume a late transfer has secured their stay.

If a part payment arrived before the hold expired, it stays recorded. Expiry does not return bank transfer money. If you return it yourself, record the refund.

A transfer deposit does not leave a saved card for collecting the balance. See how the balance is paid.